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Return to shopFAQ
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept [list of accepted payment methods, e.g.,Momo, credit cards, debit cards, bank transfers].
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field, Provided the product is on sales
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Return & Exchange Policy
All Sales Are Final:
For hygiene and safety reasons, we do not accept returns, refunds, or exchanges on any wigs or hair products once purchased.
Quality Assurance:
Every wig is carefully checked and confirmed before shipping or pickup. Customers are encouraged to inspect their items upon delivery.
Wrong Order Cases:
If we send the wrong length, wrong lace type, or wrong colour, kindly notify us within 24 hours with clear pictures or video, and we will resolve it.
No Returns For:
•Change of mind
•Wrong size or length ordered by the customer
•Products that have been worn, styled, combed, cut, or altered
•Wholesale/discounted items